Twitter Seva

Micro-blogging platform Twitter is now considering the roll-out of the Twitter Seva service in other countries such as the U.K. and the UAE. This follows the success of the service, developed for the India market to help delivery of e-governance services.

                                                      

Details:

• Twitter Seva helps process a large volume of tweets and assigns them to the relevant authority for real-time resolution.
• It is currently being used by Ministry of Commerce, Ministry of External Affairs and Ministry of Railways, besides the Bengaluru Police.

Made in India:

The product had been designed and developed in the country, and the processes that Twitter had built into it are ‘absolutely’ India exclusive.

• The objective is to inject this solution as a real-time service delivery and feedback-gathering mechanism...With the help of the Twitter dashboard, queries and complaints can be easily monitored and quick actions can be taken.
• Through the service, the Railway Ministry processes about 5,500 tweets per day
• Similarly, Ministry of External Affairs processes over 6,000 tweets in a month, while the number is over 40,000 per month for Commerce Ministry and over 3,000 in a month for Bengaluru Police.