‘SEVA’ App

The government has launched the Saral Eindhan Vitaran Application (SEVA), developed in-house by Coal India Limited (CIL) for power sector consumers.

What you need to know about the app?

SEVA is a part of ‘Digital India’ initiative, which is aimed at increasing the Consumer Connect as well as the Transparency and Accountability in Coal dispatch.

• The SEVA Dashboard provides summary of quantity of coal dispatched along with grades for the given day, month, and the latest yearly updates as well. It also provides information on rake movement including latest status of indents of rake, allotment and loading. This would help consumers making advance logistics planning.
• The app has a dedicated backend team to monitor the status of specific grievances from consumers and take action on the feedback received on the app. While much of the information on the SEVA Dashboard is available in open access, consumer specific data would be password protected.

Significance of this app:

The consumer friendly mobile app helps in tracking of coal dispatch to 118 Power Plants through Fuel Supply Agreement (FSA) of around 500 MT besides, dispatch through Special Forward E-Auction and Bridge Linkage from more than 200 dispatch points spread over eight states of the country.

By using this app the common man would be able to hold the Government accountable for the coal linkage allocations and would be able to check any pilferage or inefficiencies in coal consumption for power generation. This would, in turn, lead to rationalization of coal linkages and finally reduction in the power prices in the country. In near future, non-power sector mines would also be added in this App.